Our company
Kincaid Medical and Dental Centre is a family practice that was established in 2005. We have been committed to providing accessible and reliable health care services to Wagga Wagga and its surrounding region..test
Our company
Kincaid Medical and Dental Centre is a family practice that was established in 2005. We have been committed to providing accessible and reliable health care services to Wagga Wagga and its surrounding region.
Services
Our Doctors will attend to your health needs. Services we offer include family medicine, asthma, diabetes, hypertension, heart disease, arthritis, chest & bowel disorders, aged care, antenatal & obstetric care, family planning services, women's health, pap smears, men's health, travel medicine, work injuries, sports injuries, fractures with plastering, spirometry, child & adult immunisation, pre-employment medical examinations, chronic disease management and ECG's.
Our billing principles
As of the 1st of July 2019 we will be changing our practice to a Mixed Billing Fee Structure: What this means for you is: Patients with a current and valid Centrelink Pension Card, Health Care Concession Card, Seniors Commonwealth Card, DVA Card, Student Card and those under the age of 16 are bulk billed for standard consultations. Please contact our friendly reception staff for fees and charges for all other health services.
Results
The importance of all results being reviewed by a Doctor cannot be overstated. At Kincaid Medical Centre, results are checked by our Doctors who determine the urgency of your results. Our reception staff will contact you via telephone to arrange an appropriate appointment to discuss your results with your treating Doctor. If we are unable to speak with you directly, we will continue to try to contact you. When we have tried multiple times without success, a letter will be sent via registered post to advise you of the need to contact us to make an appointment to discuss results with your Doctor. Results are not provided over the phone by our reception staff, however they are able to advise you if the results have been returned. Nurses may be able to provide some information over the phone.
Home Visits
Home visits are available to palliative care / nursing home patients where a genuine medical or social need exists. Any patient requiring home visits should contact the afterhours clinic, where home visits are provided at the Doctors discretion
Telephone Calls to Doctor
It is the policy of Kincaid Medical & Dental that patients are able to obtain information or advise related to their clinical care by telephone in a situation where a consultation is unnecessary or impractical. A patient may be able to speak with the Doctor on contacting the surgery if the Doctor is not consulting. If Doctor is unable to take your phone call, a message will be left with Doctor to contact you.
Reminder Systems
The doctor may suggest enrolling you in a reminder system for pap smears, diabetes & asthma checks, immunisations, health assessments, care plans & follow up blood tests. If you do not wish to have an automatic follow up, please advise your doctor.
Referrals
Doctor will usually require a consultation before completing a referral to another Doctor.
Privacy Policy
Patient medical records are a confidential document. It is the Policy of this practice to maintain security of personal health information at all times, and to ensure that this information is only available to authorised members of staff.
Waiting Room Facilities
Wheelchair access is available at the front of the surgery. A changing table for parents with babies is available. If nursing mothers require privacy for feeding please ask reception & arrangements will be made. Male & female toilets are located on the right side of reception.
Patient feedback Survey Results
Thank you to everyone who completed our patient survey report recently. The results are in and 95% of your ratings were good, very good or excellent. We will strive to improve our waiting times as this was the main area of dissatisfaction. Specific comments in relation to our facilities have been noted and we are looking at ways of improving your comfort.
Your Rights
If you have a complaint we would like to hear about it. Please feel free to talk to your Doctor or the Practice Manager, or you may prefer to talk to us. We take your concerns, suggestions & complaints seriously. The Health Care Complaints Commission acts to protect public health and safety by dealing with complaints about health service providers in NSW. Health Care Complaints Commission can be contacted on 1800 043 159.
Royal Australian College of General Practitioners (RACGP)
Kincaid Medical & Dental Centre has adopted the Royal Australian College of General Practitioners (RACGP) general practice patient charter (the Charter). The charter highlights the mutual responsibility of the patient and the doctor. The charter promotes the concept of ‘partners in care’, with patients and practices working together for mutual benefit.
- contribute to the formation of a productive patient-GP partnership, supporting quality patient care
- promote mutual understanding of the roles and responsibilities of both the patient and GP
- provide guidance to patients on what they can expect when seeking or receiving care
- support patients to become more involved in their healthcare
- allow patients, families, carers and providers to share an understanding of the rights of people when receiving general practice services.
We use My Health Record
My Health Record is an online summary of your key health information. Over time, My Health Record will bring together health information such as medical conditions, medicines, allergies and test results in one place. This means safer and more efficient care for you and your family. It’s your choice who sees your My Health Record and what’s in it, and there are various safeguards in place to protect your information including encryption, firewalls and secure login. A secure My Health Record will be created for you by the end of the year if you have a Medicare or Department of Veterans’ Affairs card. However, if you don’t want a My Health Record, you need to let the Australian Digital Health Agency know by 15 October 2018. You can do this by visiting www.MyHealthRecord.gov.au or calling the helpline 1800 723 471.
